Billing Confirmation for Amazon and 6pm 

If Amazon or 6pm writes "There was a problem confirming your payment information", the store is asking you to confirm your billing address: send a card statement showing your name, address and the last digits of the card. Below – what exactly to send, where to get the statement and where to send it.

One of the most frequent questions from our customers is about the need to confirm a billing address. Let's look at when this situation can arise and what to do in that case.

Most often, a request to confirm the billing address comes to new accounts. However, in some cases supporting documents may also be requested from established accounts. So the information below will be useful for everyone.

Let's start with the basics. Before each of your orders is sent to our warehouse, it is checked by the online store's operator. Every store has its own security requirements and its own signs that trigger a confirmation request. One way or another, you receive an email with roughly the following content:

“There was a problem confirming your payment information. To resolve this issue we need to verify a recent statement. To upload your statement to our secure document portal, log in to your account and follow the instructions.

The following information must be clearly displayed on the statement:

• A copy of your bank statement monthly bill which shows the last four digits of the payment method used to make this purchase, including the billing address
• Your name, phone number, and the email address registered to your account…”

Translation:
“There was a problem confirming your payment. To resolve the situation, we need to check your documents for access to the account. To upload the documents to our secure portal, please log in to your account and follow the system's instructions.

The following information must be clearly visible in the uploaded documents:

• A copy of the bank statement for the current month showing the last four digits of the card number you used, as well as your billing address
• Your name, phone number and the email address the account is registered to…”

The email then usually states the deadline by which the documents must be provided, along with an explanation of what will happen if the deadline is missed. Most often the order is simply canceled. However, other scenarios are possible too, for example, an account freeze. So you need to act promptly, and fortunately there is nothing complicated about it.

Attention! If you receive a verification request, you must complete it if you plan to keep making purchases in this store.

What is required from you?

So, you need to provide the online store with a document confirming your current billing address. This information can be contained in several bank documents, and all of them are suitable for submission. Namely:

• an account statement showing only the one specific transaction that raised the question;
• a monthly statement that includes this transaction;
• a copy of the account opening agreement showing your billing address

The key point is that all of these documents must clearly show your full name and a billing address matching the one you specified in your account when paying.

The second item mentioned in the email is to provide your name (the same as in the online store account), the email address the account is registered to, and your phone number. All of this is needed to link the received bank documents to your account so that they don't have to ask you for them again in the future.

Where to get a statement or a copy of the agreement?

First, you can go to your bank branch with the following request:

“I need a statement for card No.**** for the calendar month (or: for the transaction from the ** day of the current month for the amount of ** dollars/rubles). The statement must show my address and name. The statement is needed in English.”

Most banks issue statements and other documents in English.

The second way to get a statement is through online banking. Each bank has its own procedure for accessing statements, so the most universal advice is to contact the bank's online chat and request a statement using the template above.

Sometimes a bank cannot provide a document that would contain both the transaction information and the billing address on a single page. That's fine. In this case you need to provide two (or more) separate files; the main thing is that they must be issued for the same account and the same name.

Where to send these documents?

The method of submitting documents is always specified in the email. Carefully translate this paragraph and make sure you send the documents by the right method. Most often, verification is requested by Amazon and 6pm.

For Amazon, the standard is to send the documents as attached files in a reply email.

6PM most often asks you to send the documents to their fax. There is no need to be afraid of this, even if you don't have a fax at home. You can send the message using online services, for example, MyFax.

Can I skip confirming the current account and just create a new one?

We strongly advise against doing this. And here is why: American retailers have a very smart system for matching user data. They will see the duplicate of your account, don't doubt it. And when this is discovered, both accounts will end up blocked forever.

Providing a statement won't take you much time. Pass the verification once and keep shopping without problems in the future!

We will gladly answer any of your questions about verification. Contact our online chat or tickets.

If you can't pass the verification or don't have a suitable card, order a buyout: the item will be purchased for you, and you will pay for the order from your Pochtoy balance.

Wishing you successful transactions and happy shopping!