Pochtoy.com Return Policy
Dear customers, please take a moment to review the Pochtoy.com return policy.
Product Returns
Pochtoy.com does not offer pickup services from the seller's location and does not provide the option to collect items directly from our warehouse.
Refunds for Orders Cancelled at Our Initiative
We purchase items for you from US online stores. Sometimes a situation arises where a product goes out of stock and the store only discovers this when fulfilling your order. In such cases, the store cancels the order due to the item being unavailable.
As soon as the store refunds us for the cancelled item, the money is automatically credited to your account balance in your personal dashboard. We handle each such case individually together with our buyout operators. You can use these funds for new purchases or withdraw them to your card via your personal dashboard using the corresponding button.
Order Cancellation and Refunds at the Customer's Request
If our operators have already purchased the item from a US online store, it will not be possible to cancel the order.
You can find important information on delivery restrictions and prohibited items in the relevant section. Please read it carefully to avoid any issues with your delivery.
